Privacy Policy

1. Introduction

Indelands ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property title verification services, website, and related applications.

Please read this Privacy Policy carefully. By using our Services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number, and mailing address
• Account credentials (username and password)
• Payment information (credit card details, billing address)
• Government-issued identification documents
• Property-related documents you upload for verification
• Communication records when you contact us

2.2 Property Documents

To provide our verification services, we collect and process property-related documents including but not limited to:

• Sale deeds and agreements
• Title documents and chain of ownership records
• Encumbrance certificates
• Property tax receipts
• Building plans and approvals
• Court records and legal documents

2.3 Automatically Collected Information

When you access our Services, we may automatically collect:

• Device information (browser type, operating system, device identifiers)
• IP address and approximate location
• Usage data (pages viewed, time spent, clickstream data)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our property verification services
• Process transactions and send related information
• Generate Trust Reports and legal opinions
• Store documents in your Property Vault
• Communicate with you about services, updates, and support
• Respond to your inquiries and provide customer service
• Send promotional communications (with your consent)
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations
• Analyze usage patterns to improve our Services

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our Services (payment processors, cloud storage, legal verification partners)
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, privacy, safety, or property
• With Your Consent: When you have given us explicit permission

We do not sell your personal information to third parties.

5. Data Security

We implement robust security measures to protect your information, including:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• ISO 27001 certified infrastructure
• Access controls and employee training

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our Services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Provide historical records for future verification requests

Property documents stored in the Property Vault are retained according to your plan (1 year for Standard, lifetime for Premium). You may request deletion of your data subject to legal retention requirements.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability (receive your data in a structured format)
• Withdraw consent for processing based on consent
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us at privacy@indelands.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your account and maintain sessions
• Analyze usage patterns and improve our Services
• Deliver relevant content and advertisements

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Indelands Privacy Team
Email: privacy@indelands.com
Address: 12th Floor, Tower A, Statesman House, Connaught Place, New Delhi - 110001
Phone: +91 11 4567 8900